Frequently Asked Questions

Once your order ships, you'll receive a tracking number via email. You can also track your order by visiting our Order Tracking Page or by logging into your account and viewing your order history on our website.

Orders can be cancelled or modified within 2 hours of placement. After this time, orders enter our fulfillment process and cannot be changed. Please contact us immediately if you need to make changes.

We accept major credit cards such as Visa, MasterCard, and American Express, as well as Apple Pay and Google Pay, ensuring a secure and convenient checkout experience.

Yes! We currently ship to the United States, Canada, the European Union, and Gulf Countries. For detailed information on shipping rates, delivery times, and tracking, please refer to our Shipping Policy.

Shipping Typically takes around 7–12 business days, depending on the destination. You'll receive tracking information once your order ships so you can monitor its progress.

• United States & Canada: Free shipping on all orders with no minimum purchase required.
• European Union & Gulf countries: Free shipping on orders over $70.
• Express shipping: Available for an additional fee.

We offer a 30-day return policy for all items in original condition. Items must be unworn, unwashed, and with original tags attached. Return shipping costs are the responsibility of the customer unless the item was defective. You can start your return process at our Returns Center.

Yes, exchanges are accepted within 30 days of purchase. The item must be in original condition. You can initiate an exchange through our Returns Center or by contacting our customer service team.

If your item arrives damaged during shipping, please contact us within 48 hours of receiving it and provide clear photos of the damage. We reserve the right to verify the issue before issuing a replacement or refund.

Customer satisfaction is our priority at Serelivia. If you're not completely satisfied, you can return items within 30 days for a full refund or exchange, provided they meet our return policy conditions.

Absolutely! Our website uses 256-bit SSL encryption to protect your personal and payment information. We are PCI DSS compliant, never store your credit card information on our servers, and all payments are processed with 3D Secure authentication for added security.

Yes! We have several discount plans:

• 15% off your first order when you sign up for our newsletter upon visiting our website.
• 10% off automatically when you order 3 or more items in a single purchase.

Stay tuned for more exclusive seasonal offers and promotions!

Enter your discount code in the 'Discount Code' field at checkout before completing your purchase. The discount will be applied automatically to eligible items in your cart.

Yes! Join our VIP program to earn points on every purchase, receive exclusive discounts, early access to sales, and special birthday offers. Sign up is free and instant.

Only one discount code can be applied per order. The system will automatically apply the code that gives you the best savings on your current order.

Our customer service team at Serelivia is available Monday through Friday, 9:00 AM to 6:00 PM (GMT+2). Our online store is available 24/7 for your convenience.

We are an online-only retailer, which allows us to offer competitive prices and a wider selection. This also enables us to serve customers worldwide efficiently.

Click the 'Forgot Password' link on the login page, enter your email address, and we'll send you instructions to reset your password. The reset link is valid for 24 hours.

Yes, we offer price matching with authorized retailers for identical items. Contact us with proof of the lower price, and we'll match it if it meets our price matching policy criteria.