⚔️ Frequently Asked Questions ⚔️

We sell all four main resources for Rise of Kingdoms:

• Gold
• Wood
• Stone
• Food

All resources are gathered manually and transferred safely to your account.

Delivery time depends on our current mode:

🟡 QUEUE MODE: When we're gathering resources for new kingdom migrations, delivery follows our fair queue system. Check the Live Queue Page for current status and your position.

We have live stock tracking on every product page!

• Visit our Homepage to see current stock for all resources
• Or visit any individual resource page (Gold, Wood, Stone, Food)
• Look above the product title for the stock quantity
• You'll see exactly how many millions are available right now
• If stock is displayed = instant delivery available!
• If no stock = join the queue system

Stock levels are updated in real-time throughout the day.

When we don't have ready stock (usually during new kingdom migrations), we use a fair queue system:

1. Register: Contact us on Discord or Telegram (@serelivia) - no upfront payment needed
2. We Gather: When your turn arrives, we start gathering your resources and notify you
3. Payment: Once gathering is complete, you pay and place your order
4. Delivery: Join alliance L-V2, move to marked location, receive resources in 30-60 minutes

Check your position anytime on our Queue Page

Step-by-step delivery process:

1. Complete your payment on the website
2. We'll contact you via Discord/Telegram with delivery instructions
3. Join our alliance L-V2 in Kingdom 3943
4. Teleport to the marked location we provide
5. Wait 30-60 minutes for the resource transfer
6. You'll receive a confirmation message when complete

We accept all major payment methods through our secure checkout:

• 💳 Visa & Mastercard
• 📱 Google Pay
• 🍎 Apple Pay
• 💰 Other digital payment methods

All payments are processed securely with industry-standard encryption.

Yes! We regularly offer exclusive discount codes and special promotions to our community.

You can also follow us on Discord (@serelivia) for community-exclusive offers and announcements.

Current promotions and active discount codes are displayed on the Homepage and updated regularly.

No! Our queue system doesn't require upfront payment.

You only pay after we finish gathering your resources. This ensures fairness and flexibility for everyone.

Due to the nature of digital resource delivery, all sales are final once resources are transferred to your account.

However, if there's a delivery issue or problem on our end, please contact us immediately and we'll resolve it.

Our delivery method is completely legitimate:

• Resources are gathered manually by real players
• Transferred through the game's built-in alliance system
• No third-party tools or modifications
• Zero risk to your account

We've been serving the Rise of Kingdoms community with thousands of successful deliveries and a 5-star Trustpilot rating.

No. Our method uses only the game's official alliance resource transfer system.

We don't:

• ❌ Use bots or automation
• ❌ Modify game files
• ❌ Access your account
• ❌ Use any prohibited methods

Everything is done through legitimate in-game mechanics that are available to all players.

Absolutely NOT! We never ask for your account credentials.

All we need is:

• Your in-game name
• Your kingdom number
• You to join our alliance temporarily

Yes! We use Shopify's secure payment processing with:

• 🔒 Industry-standard SSL encryption
• 🛡️ PCI DSS compliance
• ✅ Secure payment gateway

We never store your credit card information on our servers.

We currently operate in Kingdom 3943.

When we migrate to new kingdoms, we update our website and Discord community with the new kingdom number.

Unfortunately, we can only deliver resources within our current kingdom due to game mechanics.

However, if you're planning to migrate to our kingdom, you can:

• Join our Discord community
• Pre-register on the queue
• Place your order after migration

If you experience any delivery issues:

1. Check that you're in alliance L-V2
2. Verify you're at the correct location
3. Wait the full 30-60 minute window
4. If still no delivery, contact us immediately on Discord or Telegram

We respond quickly to delivery issues and will resolve them promptly.

Yes! Multiple ways to track your order:

• 📊 Check the Live Queue Page for your position
• 💬 We send updates via Discord/Telegram when we start gathering
• 📧 Email confirmation when payment is received
• ✅ Final confirmation message when delivery is complete

We're available 7 days a week through multiple channels:

• 💬 Discord: @serelivia (fastest response)
• ✈️ Telegram: @serelivia
• 📧 Email: Use our Contact Us page

Response times:

• ⚡ Delivery issues: Within 1-2 hours
• 💬 General questions: Within 24 hours
• 📧 Email support: Within 24-48 hours

For fastest response, contact us on Discord!