Frequently Asked Questions
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What type of products do you sell?
We sell digital packages and services delivered instantly via email. All our products are digital content with no physical items shipped.
How long does delivery take?
Digital delivery is completed within 1-24 hours maximum. You'll receive your digital package details via email to the address provided during checkout.
Do you charge shipping fees?
No, all our digital packages are delivered electronically with no shipping charges. The price you see at checkout is the total final cost.
How will I receive my order?
All digital packages are delivered via email. Make sure to provide a valid email address and check your spam folder if you don't see the delivery within 24 hours.
Can I get a refund?
Due to the nature of digital content, all sales are final. Once digital packages are delivered, no refunds or returns are possible. Please review our Return and Refund Policy for complete details.
What if I don't receive my digital package?
If you don't receive your order within 24 hours, please contact our support team immediately with your order number. We'll resolve delivery issues promptly.
Is my payment information secure?
Yes, we use secure payment processing with industry-standard encryption to protect your payment information. Your data is handled according to our Privacy Policy.
Can I share my digital packages with others?
No, digital packages are for personal use only. Sharing, reselling, or redistributing purchased content is prohibited according to our Terms of Service.
Do you deliver internationally?
Yes! Since we deliver digital content via email, our services are available worldwide with no geographic restrictions or additional fees.
How can I contact customer support?
For any questions or technical issues, contact us at:
π§ Email: support@serelivia.com
We typically respond within 24 hours, with priority given to delivery-related issues.