Collagen Moisturizing Cream - Professional Anti-Aging Day Night SPF 10 Neck Care

At Serelivia, we aim to deliver your orders safely and promptly. Please see our current shipping details:

⚡ United States & Canada 🇺🇸🇨🇦

• Free Fast Shipping on all orders
• Delivery time: 7–12 business days, depending on your location

🌍 European Union 🇪🇺 & Gulf Countries 🇦🇪🇸🇦🇶🇦🇰🇼

• Free Fast Shipping on orders over $70
• A flat shipping fee of $7 applies to orders under $70
• Delivery time: 7–12 business days

⏱ Processing Time

Orders are typically processed and shipped within 1–2 business days after purchase.

📦 Order Tracking

Every order comes with a tracking number, which will be sent to you via email once your package is shipped.

You can also track your order anytime on our website here: Track Your Order

💰 Taxes and Customs Duties

Some products may be subject to taxes, customs duties, or import fees upon arrival. These charges are the customer's responsibility and must be paid to the delivery service or customs office. Serelivia is not responsible for additional fees applied by your country.

📌 Important Notes

• Delivery times are approximate and may vary due to customs, local postal services, or unforeseen delays
• Serelivia is not responsible for delays beyond our control

📞 Contact Us

For any questions about your shipment:

📧 support@serelivia.com

📞 WhatsApp: +972 59 396 2569

At Serelivia, your satisfaction means everything to us. If you're not completely happy with your purchase, you can request a return within 30 days of receiving your order.

📅 30-Day Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

✅ Return Eligibility

To be eligible for a return, your item must be:

• In the same condition that you received it
• Unworn or unused, with tags
• In its original packaging
• With receipt or proof of purchase

📩 How to Start a Return

To request a return, you have multiple options:

• 🌐 Online Return Center: Visit Our Return Portal
• 📧 Email: support@serelivia.com
• 📞 WhatsApp: +972 59 396 2569

Please include your name, order number, and reason for return when contacting us.

📍 Return Address

Full Name: Maryem Gaith

Phone: +970 59 396 2569

Address: Palestinian Authority, West Bank, Hebron, Sarsorya St.21

Zip code: 00970

If your return is accepted, we'll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

⚠️ Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

❌ Non-Returnable Items

Certain types of items cannot be returned:

• Perishable goods (food, flowers, plants)
• Custom or personalized items
• Personal care goods (beauty products)
• Hazardous materials, flammable liquids, or gases
• Sale items or gift cards

🔄 Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

🇪🇺 European Union - 14 Day Cooling Off Period

If the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

💰 Refunds

• We will notify you once we've received and inspected your return
• If approved, you'll be automatically refunded on your original payment method within 10 business days
• Please remember it can take additional time for your bank or credit card company to process the refund
• If more than 15 business days have passed since we've approved your return, please contact us at support@serelivia.com